What i have to do?

Dron456

Remotely control this device

This unit supports the optional function <Remote Control. For more information, please contact our support team. OS Firmware: AOSP 1 https://www.teamviewer.com/support/contact/submit-a-ticket

Copy of ASUS Z101 Prime

Justin

Hello @Dron456,

A BIG welcome in our community and congratulations on your first post here! 🎉

Please see our useful article about issues on controlling an android device, in order to better understand why your connection is not working. Find all relevant information below:

https://community.teamviewer.com/English/kb/articles/108657-why-cant-i-control-my-android-device

If that issue persists, please tell me exactly how you're initiating your connection. Meaning are you trying to control the mobile device or are you using it to control a Windows, Mac or Linux PC.

Best,

Justin