I have tried several times to get my customer portal activated, but I never receive the email with the link.
I had received an email regarding tax information for customers in Canada. It outlines the steps to take to report the GST number - one of which requires me to log in to my customer portal. When I follow that link and try to log in, it tells me that the customer portal has not been activated yet. I enter the invoice number and it pops up with the "Thanks for your request. We sent the Customer Portal Activation Link to the following email address: ..." but nothing ever arrives in my inbox. Note: the email on my account is different than the email given in the above pop-up.
The other option given is for existing customers that do not have the customer portal activated yet. But it's basically like a sign up option - which does not apply because I am an existing customer with an account and access to the Management Console.
I'm at a loss here. Please help?
