QNap TS-873

quake · 2022-01-06T07:34:38+00:00

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1st: I can't find the right category to place the question / posting:

I have installed Teamviewer on my QNap TS-873. I have added the machine like described: navigate to your "Computers and Contacts" tab, and add it by using the "Nearby contacts and devices" function. The machine appears to be active in the list, fine. But connecting to it is impossible due to an error: authentication declined (I have translated, I am using a German client).

What can I do or check to resolve the problem? I am using a tensor basic account.

Thx for a reply

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JeanK

Hello @quake,

Thank you for asking your question here. 🌻

As a start, I would recommend reinstalling TeamViewer on the devices (local and remote) and see if it works.

If it is still not working, I recommend opening a ticket and attach the logs file to it.

Our engineers will be able to have a closer look at the issue.

➜ How to submit a ticket

➜ How to find your log files

I hope this helps! 🍀

JeanK

I see... so you has to reassign the device to make it work.

🤩This is great news! 💪

Thank you for taking the time to gibe us an update about the situation!

I hope you see you soon posting here again! 😊

quake

Hi,

it was the problem of the assignment of my account. I have newly assigned my account to the device. TV is running on my qnap, now.

thx for your support.

Regards :-)