QNap TS-873

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quake
quake Posts: 8 ✭✭
edited January 2022 in TeamViewer Tensor

1st: I can't find the right category to place the question / posting:

I have installed Teamviewer on my QNap TS-873. I have added the machine like described: navigate to your "Computers and Contacts" tab, and add it by using the "Nearby contacts and devices" function. The machine appears to be active in the list, fine. But connecting to it is impossible due to an error: authentication declined (I have translated, I am using a German client).

What can I do or check to resolve the problem? I am using a tensor basic account.

Thx for a reply

Answers

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
    edited January 2022
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    Hello @quake,

    Thank you for asking your question here. 🌻

    As a start, I would recommend reinstalling TeamViewer on the devices (local and remote) and see if it works.

    If it is still not working, I recommend opening a ticket and attach the logs file to it.

    Our engineers will be able to have a closer look at the issue.

    ➜ How to submit a ticket

    ➜ How to find your log files

    I hope this helps! 🍀

    Community Manager

  • quake
    quake Posts: 8 ✭✭
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    Hi,

    it was the problem of the assignment of my account. I have newly assigned my account to the device. TV is running on my qnap, now.


    thx for your support.

    Regards :-)

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
    Options

    I see... so you has to reassign the device to make it work.

    🤩This is great news! 💪

    Thank you for taking the time to gibe us an update about the situation!

    I hope you see you soon posting here again! 😊

    Community Manager

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