Out of licences? Cant access Customer portal!

DerrickML

Hi,

I am trying to setup my new office PC and it wont let me de-activate any of the existing licences so I can login to my TeamViewer account to remote manager the PC's on the network that I manage. I think it might be something to do with the limit and I know I can have it on 3 devices, but for someone reason it kept logging me out of the installation I have had home, so I think that might be the reason I have run out. I need it on my office PC, home laptop and phone.

How can I go out getting this corrected or am I basically stuck with having to upgrade to a premium licence? (which I wont need if I can get this sorted out)

My next issue is that I am apparently not activated to use the customer portal and I cant active it as I was never given an invoice number, I bought the licence through my IT reseller using a PO and was just given an activation link which I clicked on to activate it.

How **bleep** am I?

JoshP

Hello @DerrickML

Thank you for your post, and welcome to the TeamViewer community!

Based on your description, it sounds like you have a TeamViewer Business License. This is the license that allows up to 3 actively licensed devices and one user; it also allows up to 10 moves, in case the license should need to be activated on a new device.

What if these moves run out? Of course, life can be unexpected; computers and phones even more!

We do understand this - in the event the moves run out, you can request a reset of these moves (as long as no moves reset has occurred in the past 12 months); all you need to do is contact support. Our support teams are happy to assist in this. You can also submit a ticket.

I would also recommend having them take a look at the device that kept getting unregistered - this should not happen. Once a device is licensed, it should stay licensed until deactivated manually.

Hope this helps! 🍀