Add User issue in Management Console.

phildh3

In Management Console, when I try to Add User, it says "email address already in use". However, the User is not on my list of users. This is preventing me from adding them. HELP!

Ying_Q

Hi @phildh3,

Thank you for posting on TeamViewer Community!

For adding existing users, you may send the link https://login.teamviewer.com/cmd/joincompany to the users then ask them to input the company admin's email account for verification. Once the joining request has been confirmed by the administrator, the users' details will become available within the company profile.

Full information can be found here - https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile#add-users-to-your-company-profile

Kindly give it a try and see whether it works out at your end. And feel free to contact us if you encounter any issue for adding the existing users.

Warm regards,

Ying_Q

phildh3

Thank you for your prompt reply. I figured out the problem - the new user had created

their own account without mentioning this to me. When they deleted it, I was able to create

with the usual Management tool.

Ying_Q

That is a great news that you have sorted it out with the accounts! 👍

Feel free to post more if you experience any other issues with TeamViewer! 🙌

Have a nice day!

Best,

Ying