Whitelist email

Primetec
Primetec Posts: 2
edited January 2022 in General questions

Hello, emails cant reach a user account, we cant recover it without the email of trust device. Please we need help that account is the owner of several groups.

The emails dont reach us.

The mailborder dont detect any email from teamviewer.

We have a licenced account.


Please help us.

Regards

Answers

  • Akiho
    Akiho Posts: 1,396 Moderator

    Hi @Primetec,

    Thank you for your post and hope you are doing well✨

    As you have a TeamViewer license, could you contact our customer support directly to get further assistance for whitelisting process, please?

    Make a call

    📩 Submit a support ticket


    Thank you for your understanding and patience.

    Warm regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター