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Hi @carolconductor,
Welcome to TeamViewer Community!
In order to assist better with the possible solution, Can you kindly provide extra information about the email account issue please?
Look forward to hearing from you!
Best regards,
Ying_Q
Community Moderator/中文社区管理员
Unfortunately this did not give an answer at all, therefore I cannot add a comment, plus you did not request any further information in detail!