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Remote control failure

jlap01 Posts: 1

Good morning.

I needed to control on remote my ancient mom's mobile phone. For that, i installed the apps in both phones and after give the necesary permissions, i was able to manage the phone of my mom from mine the first time I connected.

However, once that first connection was finished, when i tried later to connect again for remote managing, just could see mom's phone screen in my screen but couldn't manage it at all.

Any idea why this might happen?

Thanks very much in advance