Is there a fix for TeamViewer not generating tickets

Andy_Law1

We are seeing two intermittent issues

1. New email requests to our HelpDesk from our customers intermittently not generating a new ticket
2. Not all email responses are updating in TeamViewer so loosing part of resolution thread

We are using Microsoft 365.

JeanK

Hello @Andy_Law1,

The shortest way to support would be to open a ticket.

How to submit a ticket?

You can submit a ticket via the following link:

➡ Open a ticket

I hope that your ticketing issue will be fixed soon!

All the best,

JeanK