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Is there a fix for TeamViewer not generating tickets

We are seeing two intermittent issues

  1. New email requests to our HelpDesk from our customers intermittently not generating a new ticket
  2. Not all email responses are updating in TeamViewer so loosing part of resolution thread

We are using Microsoft 365.

Best Answer

  • JeanK
    JeanK Posts: 6,017 Community Manager 🌍
    Answer ✓

    Hello @Andy_Law1,

    The shortest way to support would be to open a ticket.

    How to submit a ticket?

    You can submit a ticket via the following link:

    Open a ticket

    I hope that your ticketing issue will be fixed soon!

    All the best,

    JeanK

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

Answers

  • JeanK
    JeanK Posts: 6,017 Community Manager 🌍
    Answer ✓

    Hello @Andy_Law1,

    The shortest way to support would be to open a ticket.

    How to submit a ticket?

    You can submit a ticket via the following link:

    Open a ticket

    I hope that your ticketing issue will be fixed soon!

    All the best,

    JeanK

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Andy_Law1
    Andy_Law1 Posts: 3 ✭✭

    Thank you JeanK