Customer Email Notifications

gigabove

This is out current template.

<p>"{ticket_subject}"</p>

<p>Your ticket with the ID [#{ticket_ID}] has been closed.<br />

Here is the solution. <br/>

{ticket_resolution}<br />

The customer is not getting the TICKET RESOLUTION in the email. We are entering the resolution in the Note field on the Close Ticket window. Should we be putting this somewhere else in order for the customer to receive the resolution?