How to give ServiceDesk access to PCs

ITSD Posts: 3 ✭✭

We bought a Corporate license recently and we are just starting out on Teamviewer. 8-10 ServiceDesk (SD) staff need to remotely support 400+ users. We are looking for an integrated method that will allow SD to seamlessly connect and remotely-control each end-point without being prompted to authenticate each time they connect. Do we have to set-up some kind of Active-Directory integration or can we just add the SD account to each end-point?

Remote Support will just be internally on our network so if we can avoid syncing our AD with the cloud based Teamviewer system we would prefer that.

Any advice/tips/links gratefully received.


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