Unable to connect

rn_bethrenee04

Hello

I am able to have another person gain remote access however she can only see my screen and cannot manipulate it. I have given her easy access and added her to trusted people and still does not work.

JoshP

Hello @rn_bethrenee04

Thank you for your post, and welcome to the TeamViewer community!

Could you please let us know the type of device you are connecting to?

Some devices may require additional steps.

Thanks in advance!