How can I use Teamviewer while two computers are not in the same network?

sajjadtalezari70
sajjadtalezari70 Posts: 1
edited February 2022 in General questions

Hi everyone,

I'm trying to use teamviewer to connect to a computer which is located in another network but my computer have access to the destination port (Network administrators have written route. Computers are in a separate VLANs )

Let say it clearly. My PC's IP address is [removed per Community Guidelines] and the destination is [removed per Community Guidelines]. My PC does have network access to the destination port.

I have tried the scenario in same Vlan and it worked. But I don't know why I can't get access to the destination server in a different Vlan.

Both computers are Windows 10.

Every suggestion would be grateful.

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Answers

  • JeanK
    JeanK Posts: 6,963 Community Manager 🌍

    Hello @sajjadtalezari70,

    Welcome to the TeamViewer Community!

    It could be that there are issues with the ports that are set up on your network.

    Please check our dedicated article for more information: Ports used by TeamViewer

    /JeanK

    Community Manager