I am trying to submit a support ticket, however i can't enter an email adress

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mhs2022
mhs2022 Posts: 1
in General questions

I think the question says it all. Logged in to my business account, I go to try and send a support ticket, it shows that I am logged in, but the email box is greyed out with "Email" written in it, and obviously I can't send the ticket.


Any ideas?

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,083 Moderator ☑
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    Hello @mhs2022,

    Welcome to TeamViewer Community! 🎉

    I'm really sorry to hear you're facing troubles to open a ticket.

    Could you please confirm to me the browsers that you are using?

    Also, did you already attempt to clean the cookies and cash of the browser?

    I will be waiting for a feedback to best assist you. 🌻

    Best,

    Carol


    Portuguese Community Moderator

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