I am trying to submit a support ticket, however i can't enter an email adress

mhs2022

I think the question says it all. Logged in to my business account, I go to try and send a support ticket, it shows that I am logged in, but the email box is greyed out with "Email" written in it, and obviously I can't send the ticket.

Any ideas?

.Carol.fg.

Hello @mhs2022,

Welcome to TeamViewer Community! 🎉

I'm really sorry to hear you're facing troubles to open a ticket.

Could you please confirm to me the browsers that you are using?

Also, did you already attempt to clean the cookies and cash of the browser?

I will be waiting for a feedback to best assist you. 🌻

Best,

Carol