Teamviewer works perfectly until I open Chrome on the remote laptop

Shapeg

Hi there, Everything is marvellous until I open the Chrome browser on the remote laptop. It then pretty much freezes, or goes on a massive go slow. The only reason I support this laptop is to help my sister use Chrome. Any ideas? It happens consistently, every time. All other apps are fine. regards Shane

JoshP

Hello @Shapeg, @G_Baylis

Thanks for your post.

I was unable to replicate this on my own devices, but I do believe @G_Baylis is on the right track, at least for the beginning of troubleshooting! It is kind of a running joke that sometimes the Chrome browser can become a little... resource-intensive:

Jokes aside, I would like to elaborate on the idea proposed by @G_Baylis with a few other questions, so we may uncover if TeamViewer may be causing any issues itself:

• Are there a lot of tabs open in Chrome? Having a ton of tabs open (or even one malfunctioning one) can cause whats known as a memory leak. This can cause Chrome to run a bit heavy with resources when trying to resolve or maintain the tabs. Try this: Close out all tabs and exit Chrome. Start a fresh browser section with no websites open
• Does it happen with any other browsers? If you have not already try opening another browser and attempt the same thing. If the issue persists when opening any browser, a reinstall of TeamViewer may be needed
• Does it occur with a specific webpage open? Take note of what websites are open - for security, some sites (like financial sites or those containing sensitive information) may prevent remote desktop applications from accessing the information If the issue is with a certain website, let us know what website or kind it is!

Thanks in advance for any other information regarding the issue!