How to change the ower of "Host" module in Design & Deploy

vintak

I'm a company administrator. I would like to change the ower of "Host" module in Design & Deploy from my colleague, user administrator, to me. The "Host" module is created by him and he will leave my company. Thank you.

JoshP

Hello @vintak

Thank you for your post, and welcome to the TeamViewer community!

When a user creates a custom module, that module is accessible to all other users in the Company Profile, meaning they are able to provide the custom URL and connect (if they have been shared the associated groups). The creator (or 'owner'), however, is the only one that can make changes to aspects of the module, which could be important if it is an often-used module!

To start, I do want to recommend further reading regarding using a Master Account with TeamViewer; this would be the only account that creates modules, groups, and other aspects, and shares it to all other users. This account is associated with an email address accessible by multiple people (say, a department email) so that no matter who leaves the company, no worries are had regarding transferring ownership!

To answer your question: when removing or deleting a user from your Company Profile, you will encounter a pop-up message:

If you will take notice of the second bullet, Custom modules created by the user will be transferred to the Company Admin performing the removal/deletion.

That being said, I do want to mention the three options you will encounter, for when a user leaves the company, as they all affect the former employee account differently:

1. Deactivate

When an account is deactivated, the account remains on the Company Profile but cannot be used in any way. Attempted log-ins would show an error indicating the account is deactivated.

Things to note:

• The email address associated with the account still remains, which means a new account cannot be created with it
• As the account stays on the Company Profile, 'ownership' of the Hosts would remain the same
• The account can be re-instated at any time
• Groups shared to/from the user remain shared

2. Remove

Removing a user from your Company Profile does not affect the usage of the account. The account will no longer be associated with your license, but can still be used. This is the ideal option for contractors or other temporary project associates, who may bring their own TeamViewer account to the Company Profile while working with you

Things to note:

• The account is still accessible using the original credentials (of course, access to the actual email address inbox would be needed for any Trusted Device verification)
• Ownership of various aspects of the account, including custom modules, are transferred to the Company Admin
• If the account needs to be back on the license, they can request to join
• Groups shared to/from the user remain shared
• Groups created by the removed user remain on their account. Group ownership cannot be altered.

3. Delete

The end-all, be-all - complete deletion of the account itself.

Things to note:

• Account is deleted from TeamViewer completely - new account can be created using the email address
• Ownership of various aspects of the account, including custom modules, are transferred to the Company Admin
• Groups shared by the user are no longer shared
• Groups created by the user are deleted

Depending on the situation, choose the best option for you. In some cases, deactivation of an account is the best option (as it renders the account unusable), although it does not affect the ownership of the modules. In that case, especially if the former user created all the modules, I recommend simply changing the email address of their account and convert it to a Master Account.

I hope this helps! Let us know if you encounter any other questions.

Take care!