License Invalid

Devantiers

I have a paid version of Teamviewer and I don't know what happened, but the program tells me that I have a free version and when I enter the license key, it will print the voice "the inserted license is invalid"

Thanks for help

JeanK

Hello @Devantiers,

I'll try to help you here.

Do you have a TeamViewer subscription or a lifetime license (e.g TeamViewer 11)?

All the best,

/JeanK

Devantiers

Hi,

I have a subscription, paid invoice can be provided.

JeanK

I see - I understand now why you are getting this error message.

Using the license key won't work with a subscription. You need to follow our official activation process.

You will find below an overview of the activation guides for all our licenses.

https://community.teamviewer.com/English/kb/articles/109243-license-activation-guides-overview

Please select the corresponding article and follow the instructions - you will soon get back on track!

All the best,

/JeanK

Devantiers

I did follow the email link provided to activate and received the error message.

JeanK

Ok - I see.

There is another reason why this message might pop up: the license might be already activated on a different account.

Have you used other TeamViewer accounts on which the license might be activated? Could you try to log in with these accounts and check?

Devantiers

I have tried another account. Can you assist me in checking which account this has been linked to, as I've checked both accounts that I know of and neither of them work.

Devantiers

Can you e-mail me directly so I can provide the details of our license?

JeanK

Unfortunately, we do not have access to customer data.

Customer Support inquiries are only handled by our...customer support! 😊

You can contact them anytime here:

☎ Contact Customer Support