Maximum number of relations bug

belze
belze Posts: 1
edited March 2022 in General questions

Hi I and my collegues are encountering annoying bug which locks us out, unable to connect to remote computer becouse TW thinks that its already connected when its not.

We use corporate licence and issue appears quite frequently.

I am connecting to same remote station for 8 hours a day sessions and I am usually only one working remotely. When I finish my work I can normaly quit connection but, next morning I cannot log in to remote station becouse my laptop thinks its already connected when its clearly not.

I tried to shutdown TW on both laptop and remote station but it doesnt help at all.

When I logout of corporate licence i can connect to remote station without problem so the problem is clearly with corporate licence. I cannot use connection without licence becouse we use plugins and i keep getting logged out of TW every couple of minutes.

How to fix this. Only thing thats remotely helping is setting up timeout on connection but that takes at least 0,5 h to cancel this non existent connection. And also it can cause trouble itself because when it loged me out during lunchtime i wasnt able to log in again becoue of the same problem.

How to fix this ?

Yours very dissatisfied customer.

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