Hi there, I use TeamViewer to connect remotely to a Surface device that I setup for my grandma as she's now in residential care. She has lost most of the functioning in her hands, so I use the remote management function to put on movies, play music and connect her to family via Skype. I'm really grateful for the free use of TeamViewer.
When a remote management session ends, a popup appears at both ends reminding that the free version is to be used fairly, etc. The difficulty for my grandma is that this sits in the middle of the screen and because she lacks the functioning in her hands, she can't close it. To work around this, I currently have to keep the connection open through-out the day.
Does any one have any suggestions as to who I should contact or how else to resolve this? The solution I've tried to put in place to help my grandma has been tripped up at the very last moment by a popup!
Best, Andrew.
