New Phone - Authenticator not transferreed - don't have 2FA security code

john3mary

Hi,

I must have enabled 2FA, I have one computer I can access my Teamviewer app from and it works fine. When I go to use another computer with Teamviewr and login, it asks for 2FA. I cannot disable 2FA from the computer I can log in from becuase I do not have the Authenticator app set up on my new phone. I do not have my 16 digit security code to disable 2FA from the account I can login with.

Am I out of luck? I was looking, does Teamviewer 2FA get added with the QR code to Google Authenticator or to Microsoft Authenticaor? Not sure how I retrieved the 2FA code in that past.

Thanks,

John