Transfer of Licence to new laptop

Mark_Mitchell

I have recently upgraded my laptop and have a paid Team Viewer subscription however l can't work out how to transfer the licence over to the new laptop. When l log on l am told l have a free licence and l can't access client data remotely. Any assistance appreciated.

Ying_Q

Hi @Mark_Mitchell,

Thank you for posting in TeamViewer Community!

In general, when you need to transfer the subscription license activation, you may simply sign in the licensed account on TeamViewer.

Can you kindly check if you have signed in the licensed account on TeamViewer client please?

On the other hand, can you also check and confirm the license type of your TeamViewer license please?

More information about the activation on different licenses from TeamViewer is available on this knowledge article:

https://community.teamviewer.com/English/kb/articles/109243-license-activation-guides-overview

I hope you would find some important and useful information here and feel free to comment below if there is anything we may assist further.

Best,

Ying_Q