Team Viewer 32 bit version installed.

Sven_Schaefer
Sven_Schaefer Posts: 2
in General questions

Dear community,

I am just trying to install TeamViewer 64bit on a new Windows machine. But once I downloaded it, the installer prompts that I have already installed Team Viewer 32bit, whereas I never installed Team Viewer on this machine. I can't find any Team viewer folders or files on the entire computer.

I would be delighted if anyone could help me.

Thanks a lot

Sven

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  • Ying_Q
    Ying_Q Posts: 2,721 Moderator ☑
    Answer ✓

    Hi @Sven_Schaefer,

    Thank you for posting in TeamViewer Community!

    Are you able to locate TeamViewer in Control Panel?

    TeamViewer Community offers the steps of uninstallation on this community knowledge article

    https://community.teamviewer.com/English/kb/articles/16835-uninstall-teamviewer-on-windows

    Can you try the uninstallation please? Hope it would work on your device.

    Kindly keep us posted about your progress please.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Sven_Schaefer
    Sven_Schaefer Posts: 2

    Hi Ying_Q


    Thank you for your fast response. First of all, the problem just solved itself the next day.

    I can not locate the error since I never installed Team Viewer on the machine. Probably some Windows issue, after all.

    Nevertheless, thanks a lot for your effort and your fast response.


    Yours sincerely

    Sven

  • Ying_Q
    Ying_Q Posts: 2,721 Moderator ☑

    Thank you for the quick update about TeamViewer @Sven_Schaefer 👍

    Feel free to post more questions in TeamViewer Community and check out more interesting knowledge about TeamViewer too!🙌

    Have a great day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Pushpodaran
    Pushpodaran Posts: 1

    O.K. Very good communication assistance.

  • Rozo
    Rozo Posts: 1

    This drove me nuts as well - receiving the "Team Viewer 32 bit version installed" message, uninstalling the existing 32 bit version- checking it was gone - then finding same "Team Viewer 32 bit version installed" error when trying to install 64 bit version and seeing the 32 bit version was back again - then repeating the process.....

    I found success by running the installation download as an administrator FWIW

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