Team Viewer 32 bit version installed.

Sven_Schaefer · 2022-03-13T17:05:41+00:00

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Dear community,

I am just trying to install TeamViewer 64bit on a new Windows machine. But once I downloaded it, the installer prompts that I have already installed Team Viewer 32bit, whereas I never installed Team Viewer on this machine. I can't find any Team viewer folders or files on the entire computer.

I would be delighted if anyone could help me.

Thanks a lot

Sven

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Accepted answers

Ying_Q

Hi @Sven_Schaefer,

Thank you for posting in TeamViewer Community!

Are you able to locate TeamViewer in Control Panel?

TeamViewer Community offers the steps of uninstallation on this community knowledge article

https://community.teamviewer.com/English/kb/articles/16835-uninstall-teamviewer-on-windows

Can you try the uninstallation please? Hope it would work on your device.

Kindly keep us posted about your progress please.

Best,

Ying_Q

All comments

Ying_Q

Hi @Sven_Schaefer,

Thank you for posting in TeamViewer Community!

Are you able to locate TeamViewer in Control Panel?

TeamViewer Community offers the steps of uninstallation on this community knowledge article

https://community.teamviewer.com/English/kb/articles/16835-uninstall-teamviewer-on-windows

Can you try the uninstallation please? Hope it would work on your device.

Kindly keep us posted about your progress please.

Best,

Ying_Q

Sven_Schaefer

Hi Ying_Q

Thank you for your fast response. First of all, the problem just solved itself the next day.

I can not locate the error since I never installed Team Viewer on the machine. Probably some Windows issue, after all.

Nevertheless, thanks a lot for your effort and your fast response.

Yours sincerely

Sven

Ying_Q

Thank you for the quick update about TeamViewer @Sven_Schaefer 👍

Feel free to post more questions in TeamViewer Community and check out more interesting knowledge about TeamViewer too!🙌

Have a great day!

Best,

Ying_Q

Pushpodaran

O.K. Very good communication assistance.

Rozo

This drove me nuts as well - receiving the "Team Viewer 32 bit version installed" message, uninstalling the existing 32 bit version- checking it was gone - then finding same "Team Viewer 32 bit version installed" error when trying to install 64 bit version and seeing the 32 bit version was back again - then repeating the process.....

I found success by running the installation download as an administrator FWIW