SMS and e-mail session invite

dmiller
dmiller Posts: 3
edited April 2023 in Assist AR Forum

This is simply not working for us. Did I miss something in the setup? We are using AR lite.

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Best Answer

  • JeanK
    JeanK Posts: 7,052 Community Manager šŸŒ
    Answer āœ“

    In this case, I would suggest asking our customer support for advice.

    You can open a ticket here:

    šŸ“§ Open a ticket

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager šŸŒ

    Hello @dmiller,

    You can find more information about this feature here:

    šŸ“„ SMS and e-mail session invite

    Can you describe a little more the issues you are experiencing?

    All the best,

    /JeanK

    Community Manager

  • dmiller
    dmiller Posts: 3

    I had already reviewed the link you included. More information regarding my situation is that when I do send an invite via SMS it is never received. This has been tested to many different mobile phones as well as tested/sent from multiple workstations. We have three licensed users and it is working from none of their installs.

  • JeanK
    JeanK Posts: 7,052 Community Manager šŸŒ
    Answer āœ“

    In this case, I would suggest asking our customer support for advice.

    You can open a ticket here:

    šŸ“§ Open a ticket

    Community Manager

  • dmiller
    dmiller Posts: 3

    I have done this and am awaiting response. Thank you for your review of this issue.

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