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Teamviever QuickSupport issue on Xiaomi

jms667 Posts: 1


I bought a Xiaomi 11 NE 5G (MIUI 12.5) for my Dad and would like to provide him distance support.

Installation of Teamviever QuickSupport and the universal add-on worked well. I am able to share the xiaomi's screen and take remote control just after installation. But after a while, it seems that the add-on disables itself with no way to restart/enable it again. In that state only screen sharing is available without remote control.

In order to get back remote control, I have to uninstall/re-install add-on again.

That's really annoying. Do you have any idea in order to fix that ?