The newest version (15.28.6) doesn't work on my Linux Mint installation. I have 15.27.3 on another machine and it is still working fine with the target computer. How can I downgrade to version 15.27.3?
Inbound connections are fine. The GUI is just dead on the connect button on the one computer running linux mint. I click, and the program is unresponsive - there is no sign that it is even attempting to connect.
As far as what to do to fix: I installed and re-installed. I tried teamviewer 14 (which is available on your website, btw), but that won't work unless I switch to teamviewer 14 on all computers in the house as well. Right now I'm just not updating from 15.27.3 on any other computers.
Hello @Gigi183 ,
Thanks for your reply! 😊
To keep TeamViewer as secure as possible, and with all the newest functionalities, only the newest version of the software is available for download.
Therefore, we would need to look after other ways to troubleshoot the issue. 🤔🍀
What did you tried doing already?
Also, you mentioned that this device can't do connections, but does this device receive connections?
Does the ID display or it shows just as a dash "-"?
I appreciate the response, but I'm pretty sure everything is clean and in order and updated as packages go. Is there no way to install the previous version? 15.27.3 is working great for me on another computer.
Hello @Gigi183 , 😃
Thanks for taking the time to provide all the additional information!
At this moment, the only thing that comes to my mind is a dependency issue.
Did you already tried to check/update dependencies?
Best,
Carol
Sure thing. So I open teamviewer from the command line. The GUI opens up, but when I click connect nothing happens. It's unresponsive to that one action. (doesn't matter whether I try "remote control" or "file transfer", whether I use the connect button up top next to "insert partner ID" or the "Connect" button the Control Remove Computer panel. It is not like the program responds to the click and fails - it is acting as if it is not responding to the click at all. I can interact with the GUI to change settings in the Extra->Options menu.
Hope that helps!
Here's my general info:
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Kernel: 5.4.0-105-generic x86_64 bits: 64 compiler: gcc v: 9.4.0
Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0
Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: LENOVO product: 82B5 v: Lenovo Legion 5 15ARH05
serial: <filter> Chassis: type: 10 v: Lenovo Legion 5 15ARH05
serial: <filter>
Mobo: LENOVO model: LNVNB161216 v: SDK0J40709 WIN serial: <filter>
UEFI [Legacy]: LENOVO v: EUCN31WW date: 01/01/2021
Battery:
ID-1: BAT0 charge: 59.5 Wh condition: 59.5/60.0 Wh (99%) volts: 17.1/15.4
model: SMP L19M4PC0 type: Li-poly serial: <filter> status: Full cycles: 6
Device-1: hidpp_battery_0 model: Logitech M510 serial: <filter>
charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
Topology: 6-Core model: AMD Ryzen 5 4600H with Radeon Graphics bits: 64
type: MT MCP arch: Zen rev: 1 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
bogomips: 71863
Speed: 1397 MHz min/max: 1400/3000 MHz boost: enabled Core speeds (MHz):
1: 1311 2: 1324 3: 1397 4: 1397 5: 1460 6: 1448 7: 1357 8: 1397 9: 1397
10: 1397 11: 1397 12: 1397
Graphics:
Device-1: NVIDIA vendor: Lenovo driver: nvidia v: 470.103.01
bus ID: 01:00.0 chip ID: 10de:1f99
Display: x11 server: X.Org 1.20.13 driver: modesetting,nouveau,nvidia
unloaded: fbdev,vesa
resolution: 1920x1080~120Hz, 1920x1080~60Hz, 1920x1080~60Hz
OpenGL: renderer: NVIDIA GeForce GTX 1650/PCIe/SSE2
v: 4.6.0 NVIDIA 470.103.01 direct render: Yes
Audio:
Device-1: NVIDIA driver: snd_hda_intel v: kernel bus ID: 01:00.1
chip ID: 10de:10fa
Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor
vendor: Lenovo driver: N/A bus ID: 05:00.5 chip ID: 1022:15e2
Device-3: AMD Family 17h HD Audio vendor: Lenovo driver: snd_hda_intel
v: kernel bus ID: 05:00.6 chip ID: 1022:15e3
Device-4: Logitech Headset H390 type: USB
driver: hid-generic,snd-usb-audio,usbhid bus ID: 3-1.1.3:7
chip ID: 046d:0a44
Sound Server: ALSA v: k5.4.0-105-generic
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Lenovo driver: r8169 v: kernel port: 1000 bus ID: 03:00.0
chip ID: 10ec:8168
IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 1000
bus ID: 04:00.0 chip ID: 8086:2723
IF: wlp4s0 state: up mac: <filter>
Drives:
Local Storage: total: 1.38 TiB used: 284.40 GiB (20.2%)
ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFM512GDHTNI-87A0B
size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 11010C00
scheme: MBR
ID-2: /dev/sda vendor: Western Digital model: WD10SPSX-08A6W
size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter>
rev: 1A01 temp: 35 C scheme: GPT
Partition:
ID-1: / size: 467.96 GiB used: 284.40 GiB (60.8%) fs: ext4
dev: /dev/nvme0n1p5
Sensors:
System Temperatures: cpu: 43.9 C mobo: N/A gpu: nvidia temp: 45 C
Fan Speeds (RPM): N/A
Info:
Processes: 369 Uptime: 1d 5h 31m Memory: 7.64 GiB used: 5.49 GiB (71.9%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
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Welcome to TeamViewer Community! 🎉😃
Could you provide us more details on the issue? What exactly is not working? Like it's no installing, or it installs, but it doesn't connect... Any error messages?
I will wait for your feedback to attempt to better assist you.
Have a good one! 🌞🌴
Carol 🙋♀️
