No email about trusted device.

Alagie
Alagie Posts: 2
in Mobile

Hello, i have the team viewer App on my phone. but it wont let me sign in. because it is not a trusted device. but i get a message saying " we have email you the link to add this device as trusted device," but i have not receive this email. i need help?????

Answers

  • Alagie
    Alagie Posts: 2

    Team Viewer needs to send me the link so i can add my device. please!!!!!!

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hello @Alagie,

    Welcome to TeamViewer community! 🎉

    👉 For issues like this, we always advise adding TeamViewer domain (@teamviewer.com) to your email server allowed list. Please also check your spam and junk folder.

    Also, I would also advise you to check the emails on the webmail instead of Outlook (sometimes the emails arrive fester on the webmail).

    If the issue persist, please send me a DM with your email account, and the description of what you tried already. I may be able to check with the designated team about your case.

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

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