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Cancellation request

System

This discussion was created from comments split from: You are not alone (Rule #5 Use software to help you).

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JeanK

Hello @dissatisfied,

I am very sorry for the bad experience you had.

Please understand that we cannot handle cancellation requests within the Community.

I recommend contacting our customer support via ticket: Open a ticket

I hope that you will be able to find a solution.

All the best,

/JeanK

dissatisfied

VERY DISSAPOINTED with Teamviewer

I received an email that the service was going to renew automatically.

I responded that I did not want to renew the service but apparently I did not sent it in writing at least 28 days. Writing to Teamviewer is a very difficult task, maybe by design.

I already responded to the various accounting emails but keep getting the same response from your company.

PLEASE CANCEL MY SUBSCRIPTION has already been requested via email a number of times.

Today I spoke with a Supervisor (Noal) who must have have been having a bad monday morning given his aggressiveness on the phone.

It is not correct nor moral to insist that I pay a whole year of service for something I am not using. I can understand asking me to pay for part year service since I did not request the cancellation in the proper method at the proper time, say one or two months.

Please let me know if you can find a reasonable solution, because I will not pay for service that I am not using.

Thank you

Antonio Reis

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