remote keyboard/mouse not responsding

bsmithnapa1

I can connect to remote computer as usual, but the screen is like read-only, does not respond to my mouse or keyboard. The TV settings on my side have not changed. Staff at remote site did a reboot on their computer and I did a reboot on mine. Nothing changed (other than code).

What is causing the problem and how to resolve? Thanks

JenW

Hello @bsmithnapa1,

Thank you for posting on our Community! 🌍

Could you please check again those specific options according to the side of the connection?

On the local device: Settings wheel ⚙ > Advanced

On the remote device: Settings wheel ⚙ > Advanced

This configuration on both sides should allow you to visualize and control the remote computer.

Let us know if you need further assistance 😃

Jennifer