Remote Control is Currently deactivated on the device

chrislaplante88
chrislaplante88 Posts: 2
edited May 2022 in Linux only

Hi,

I have downloaded TeamViewer on my Windows 10 laptop to I can remote in and control my Ubuntu 22.04 Intel NUC. I did see that TeamViewer has not add support for Ubuntu 22.04 as of yet so I'm not sure if this is my issue or if I'm missing something.

when I first try to remote in from Windows I get the following pop up.

image.png

On my Ubuntu 22.04 NUC I get this pop up:

image.png

But nothing happens. I don't get the popup window showing my Ubuntu screen. But the two ends think they're connected. I did find this same issue in the community for MAC but nothing for Linux.

Another thing is I have had the window pop up showing my Ubuntu screen and I was able to control it as though I was working from the NUC itself. Perfect just like I want. But then I went and unplugged the monitor and keyboard from the NUC because I just want the little NUC off to the side and I want to run in from my windows machine. But after doing this I could not longer control the NUC window. I could still view it but no longer had control of it.

I was able to duplicate this one other time. However I haven't been able to get to the point that the NUC window pops up other than those couple of times. I have tried several different things so maybe it was a setting I had right. But I have always seen the initial pop up saying Remote Control is Currently deactivated on the device.

Am I misconfiguring something. I thought just entering the Remote ID of the NUC and its password would be all that was needed to connect.

Thanks

Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑
    Answer ✓

    Hello @chrislaplante88 ,

    Welcome to the TeamViewer Community! 🎉

    The latest version of TeamViewer 15.29.4 brought improvements for compatibility with Wayland; however, unattended access is still not possible.

    👉 You would need to disable Wayland and use your Ubuntu 22.04 with Xorg.

    I hope this information helps! 🍀

    Let me know if you have any further questions.

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑
    Answer ✓

    Hello @chrislaplante88 ,

    Welcome to the TeamViewer Community! 🎉

    The latest version of TeamViewer 15.29.4 brought improvements for compatibility with Wayland; however, unattended access is still not possible.

    👉 You would need to disable Wayland and use your Ubuntu 22.04 with Xorg.

    I hope this information helps! 🍀

    Let me know if you have any further questions.

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • chrislaplante88
    chrislaplante88 Posts: 2

    Hi Carol,

    Thanks for the quick tip. That solved my problem.

    Chris

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hi Chris ,

    Thanks for sharing the good news with me! 🌟💯

    My pleasure to assist! 😊

    Have a good one!

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • BrightonJohn
    BrightonJohn Posts: 4
    https://community.teamviewer.com/English/discussion/comment/133327#Comment_133327

    Any simple instructions on how to do this (both of the two things, disable Wayland and using my Ubuntu with Xorg) please? I've trying to control my Raspberry Pi 400 running Ubutuntu from my Windows 11 machine.

  • BrightonJohn
    BrightonJohn Posts: 4

    Aha - just got it - allow incoming LAN connections!

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