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TeamViewer stands with Ukraine and is withdrawing from Russia / Belarus

JeanK Posts: 5,589 Community Manager 🌍
edited May 5 in Announcements

We are deeply shocked by Russia’s horrific attack on Ukraine. As a global company, TeamViewer upholds the universal values of freedom and democracy, and we condemn any form of violence and aggression.

As this war is continuously aggravating and strongly violating our values, we have decided to completely phase out any remaining business activity in Russia and Belarus. On top of compliance with all international sanctions and immediately having stopped new business, we also do not prolong any contracts with customers from Russia or Belarus. Existing subscriptions outside the scope of sanctions which are not affiliated with an unrightful usage of our products will be honored until contract-end but will not be renewed afterwards. Moreover, TeamViewer has blocked all unlicensed connections to and from Russia and Belarus to avoid any further usage of our software.

In an effort to support Ukraine, TeamViewer is currently offering its products to all organizations within the country free of charge. In addition, TeamViewer donated more than 750,000 EUR to Red Cross organizations for humanitarian help on the ground.

Please see the official statement here:

Community Manager


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  • LouisGraves
    LouisGraves Posts: 1 Newbie

    I am deeply shocked that your company supports Red Cross. This organization has discredited itself by supporting the regimes in Belarus and Russia. Its good that you stopped the business in Belarus and Russia, but you also sponsored them with 750,000 EUR.

  • VA01
    VA01 Posts: 4 ✭✭

    By blocking access to Russia your company has also deprived my very sick and bedridden 84 years old mother the ONLY way to visually communicate with her from the outside World, in my case - from the USA. Using TeamViewer I was remotely connecting to the computer, which I've installed in her room a couple of years back, and with help of TeamViewer I was starting/activating video-conferencing software on the computer in her room, so she would not feel alone and scared. But from May 5, 2022 TeamViewer has blocked my ability to connect to her computer, because it is located in Russia, regardless of the fact the ID for that computer was obtained in the United States.

    Please, keep in mind that by its actions TeamViewer is also hurting a lot of ordinary people in Russia and Belarus, who have nothing to do with the regimes and condemn their actions too. Therefore, completely stopping TeamViewer access to Russia and Belarus ins't a right move, because you are mainly punishing common folks instead of targeting the regimes specifically.

  • sshukeylo
    sshukeylo Posts: 3 ✭✭

    I'm supporting Ukraine and do not want this war. I just do not get why you are punish me and my elderly sick parents and revoke my ability to help them with computer and bill payments.

  • sshukeylo
    sshukeylo Posts: 3 ✭✭

    Just want to add I'm in USA and my parents in Russia and I cannot just 'stop by and help'. TeamViewer was ONLY way how I could help my elderly (86 year old) sick parents. Why TeamViewer not allow clients from USA control computer in Russia and not vise versa, for example instead of completely block communication?

  • Feroki
    Feroki Posts: 3 Newbie

    I totally agree with the comments against the cut off of communication with devices from Russia and Belarus. In the end, the just always pay for sinners and we are the most innocent.

    Thank you,

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    It leaves me speechless that TeamViewer is demonstrating so much upholding of 'the universal values of freedom and democracy' that for 48 hrs it has completely ignored my polite request to return TeamViewer access to my computer in Russia by its ID number from the computer in the United States, so I could continue helping my sick and bedridden mother in Russia.

    TeamViewer, shame on you! You are hiding behind your ticket support system based on commercial license, so free version personal users wouldn't be able to contact you, and your employee JeanK can't even address these issues with me and other people, who are pleading for help, because we have old and sick parents in Russia. I hope TeamViewer realizes that by its total restrictions on Russia and Belarus it is basically killing all those old and sick people without shots fired.

    I hope TeamViewer CEO Oliver Steil realizes that by punishing ALL people in/from Russia and Belarus his company pretty much is using **bleep** tactics, who under **bleep** in 1939 have decided that Slavic people should be their slaves, and called such people cattle and treated them as such, and wanted to exterminate majority of Slavic people and make the rest as their slaves, and committed horrific crimes in doing so, but these **bleep** animals have met their demise when in 1941 they attacked Soviet Union and were crushed in 1945 at the cost of lives of 27 million Soviet people, to whom the rest of humanity should be thankful everyday for the rest of its existence, because otherwise right now the whole World would be ruled by the 3rd Reich and **bleep** Germany.

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    I see that TeamViewer is v-e-e-e-ry afraid of words **bleep** and **bleep** in their correct spelling that they bleeped these words in my previous post.

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    Bleeping these words makes it look that I was swearing, but I didn't. I see that TeamViewer is reading my posts since they've bleeped the modified versions of the words, but they are afraid to respond to the raised questions. It says a lot about this company. I had a better opinion about TeamViewer as a company. What a shame...

    [removed per Community Guidelines]

    I guess that after this post TeamViewer is going to 'bleep' my account and access to this forum. As I've said in my earlier post, so much for upholding of 'the universal values of freedom and democracy' by TeamViewer.

  • Alex_Seattle
    Alex_Seattle Posts: 1

    Hello, I am Russian-American living in US for more than 20 years. As many companies left Russia due to the crazy war Putin started, TeamViewer announced the same. I totally understand and support this decision. However, there is one unintended consequence that I really hope TeamViewer can fix. I was using TeamViewer to help my 85-year-old dad with his laptop. This included installing VPN so he could get to the information from outside Russia. Unfortunately, it looks like TeamViewer ended not just commercial support, but support for ALL computers inside Russia. So, I cannot connect to my dad's computer and help him with various computer issues anymore. I am sure that this was not the intent, but in fact, this plays right to the hand of Putin who prefers to limit Russian's contacts with the outside world. Dear TeamViewer's team, please, be considered to the situations like this and please, allow non-commercial users in Russia to get help from the outside world.

    Thank you!