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TeamViewer stands with Ukraine and is withdrawing from Russia / Belarus

JeanK
JeanK Posts: 6,222 Community Manager 🌍
edited May 5 in Announcements

We are deeply shocked by Russia’s horrific attack on Ukraine. As a global company, TeamViewer upholds the universal values of freedom and democracy, and we condemn any form of violence and aggression.

As this war is continuously aggravating and strongly violating our values, we have decided to completely phase out any remaining business activity in Russia and Belarus. On top of compliance with all international sanctions and immediately having stopped new business, we also do not prolong any contracts with customers from Russia or Belarus. Existing subscriptions outside the scope of sanctions which are not affiliated with an unrightful usage of our products will be honored until contract-end but will not be renewed afterwards. Moreover, TeamViewer has blocked all unlicensed connections to and from Russia and Belarus to avoid any further usage of our software.

In an effort to support Ukraine, TeamViewer is currently offering its products to all organizations within the country free of charge. In addition, TeamViewer donated more than 750,000 EUR to Red Cross organizations for humanitarian help on the ground.

Please see the official statement here: https://www.teamviewer.com/en/company/press/

Community Manager

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Comments

  • LouisGraves
    LouisGraves Posts: 1 Newbie

    I am deeply shocked that your company supports Red Cross. This organization has discredited itself by supporting the regimes in Belarus and Russia. Its good that you stopped the business in Belarus and Russia, but you also sponsored them with 750,000 EUR.

  • VA01
    VA01 Posts: 4 ✭✭

    By blocking access to Russia your company has also deprived my very sick and bedridden 84 years old mother the ONLY way to visually communicate with her from the outside World, in my case - from the USA. Using TeamViewer I was remotely connecting to the computer, which I've installed in her room a couple of years back, and with help of TeamViewer I was starting/activating video-conferencing software on the computer in her room, so she would not feel alone and scared. But from May 5, 2022 TeamViewer has blocked my ability to connect to her computer, because it is located in Russia, regardless of the fact the ID for that computer was obtained in the United States.

    Please, keep in mind that by its actions TeamViewer is also hurting a lot of ordinary people in Russia and Belarus, who have nothing to do with the regimes and condemn their actions too. Therefore, completely stopping TeamViewer access to Russia and Belarus ins't a right move, because you are mainly punishing common folks instead of targeting the regimes specifically.

  • sshukeylo
    sshukeylo Posts: 3 ✭✭

    I'm supporting Ukraine and do not want this war. I just do not get why you are punish me and my elderly sick parents and revoke my ability to help them with computer and bill payments.

  • sshukeylo
    sshukeylo Posts: 3 ✭✭

    Just want to add I'm in USA and my parents in Russia and I cannot just 'stop by and help'. TeamViewer was ONLY way how I could help my elderly (86 year old) sick parents. Why TeamViewer not allow clients from USA control computer in Russia and not vise versa, for example instead of completely block communication?

  • Feroki
    Feroki Posts: 3 Newbie

    I totally agree with the comments against the cut off of communication with devices from Russia and Belarus. In the end, the just always pay for sinners and we are the most innocent.


    Thank you,

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    It leaves me speechless that TeamViewer is demonstrating so much upholding of 'the universal values of freedom and democracy' that for 48 hrs it has completely ignored my polite request to return TeamViewer access to my computer in Russia by its ID number from the computer in the United States, so I could continue helping my sick and bedridden mother in Russia.

    TeamViewer, shame on you! You are hiding behind your ticket support system based on commercial license, so free version personal users wouldn't be able to contact you, and your employee JeanK can't even address these issues with me and other people, who are pleading for help, because we have old and sick parents in Russia. I hope TeamViewer realizes that by its total restrictions on Russia and Belarus it is basically killing all those old and sick people without shots fired.

    I hope TeamViewer CEO Oliver Steil realizes that by punishing ALL people in/from Russia and Belarus his company pretty much is using **bleep** tactics, who under **bleep** in 1939 have decided that Slavic people should be their slaves, and called such people cattle and treated them as such, and wanted to exterminate majority of Slavic people and make the rest as their slaves, and committed horrific crimes in doing so, but these **bleep** animals have met their demise when in 1941 they attacked Soviet Union and were crushed in 1945 at the cost of lives of 27 million Soviet people, to whom the rest of humanity should be thankful everyday for the rest of its existence, because otherwise right now the whole World would be ruled by the 3rd Reich and **bleep** Germany.

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    I see that TeamViewer is v-e-e-e-ry afraid of words **bleep** and **bleep** in their correct spelling that they bleeped these words in my previous post.

  • VA01
    VA01 Posts: 4 ✭✭
    edited May 11

    Bleeping these words makes it look that I was swearing, but I didn't. I see that TeamViewer is reading my posts since they've bleeped the modified versions of the words, but they are afraid to respond to the raised questions. It says a lot about this company. I had a better opinion about TeamViewer as a company. What a shame...

    [removed per Community Guidelines]

    I guess that after this post TeamViewer is going to 'bleep' my account and access to this forum. As I've said in my earlier post, so much for upholding of 'the universal values of freedom and democracy' by TeamViewer.

  • Alex_Seattle
    Alex_Seattle Posts: 1

    Hello, I am Russian-American living in US for more than 20 years. As many companies left Russia due to the crazy war Putin started, TeamViewer announced the same. I totally understand and support this decision. However, there is one unintended consequence that I really hope TeamViewer can fix. I was using TeamViewer to help my 85-year-old dad with his laptop. This included installing VPN so he could get to the information from outside Russia. Unfortunately, it looks like TeamViewer ended not just commercial support, but support for ALL computers inside Russia. So, I cannot connect to my dad's computer and help him with various computer issues anymore. I am sure that this was not the intent, but in fact, this plays right to the hand of Putin who prefers to limit Russian's contacts with the outside world. Dear TeamViewer's team, please, be considered to the situations like this and please, allow non-commercial users in Russia to get help from the outside world.


    Thank you!

  • vay
    vay Posts: 1

    Hi TV.

    This mass geo- ban of Russia and Belarus was something expected from usurpers in Moscow and Minsk, not from the company provided such a reliable and free tool for the whole Internet. You can not to have a business with Russia/Belarus/whatever, to limit outbound connections in these states is something understandable as well. But to whom it helps banning non-commercial connections TO there? It helps only aggressive propaganda.

    Lift this please.

    Thank you.

  • sadgsdfsdf
    sadgsdfsdf Posts: 1 Newbie

    West constantly stresses that sanctions aren't designed to target the Russian people just the regime. Why? Because it's unethical. What TeamViewer is doing here is unethical. There is no good reason to block me from being able to help my elderly parents! You should be ashamed.

  • Blade1024
    Blade1024 Posts: 1 Newbie

    Good morning @JeanK,

    Have you guys blocked all users in Russia? Not just corporate accounts? By blocking free non-commercial users, do you know that you are violating a bunch of conventions of human rights and your own terms of service? Since internet has been considered as a basic human right, and TeamViewer company, as a supplier of aid to maintain elderly and non-qualified citizen computers as a part of the supply chain to this service, is violating it.

    Besides that, we are sickened by what we see, nevertheless, we are responsible to carry out our duties and let the government do what they suppose to do about it. Sanction the companies, break your business relations, but stop hitting the ones that cannot answer you back. I am pretty sure that residing in Germany of 2000's is a bit different from 1930 - 1940's, where Russia is, IMHO, is at the moment. You can visit a couple of museums in Berlin to understand how it is there now to refresh your memory. Do not turn ordinary people against you - love is the ONLY answer.

    Regards Matvey Teplov

  • dvvdvvdvvdvvdvv
    dvvdvvdvvdvvdvv Posts: 1
    edited June 23

    Myeah, I just found myself in the same boat - I just found out that another couple of octogenarians lost their ability to get help from myself. Shame. And yes, apparently TeamViewer **bleep**.

  • realstevech
    realstevech Posts: 1
    edited August 15

    Yeah... Many People wanted Teamviewer in Russia.

    i know im not supporting Russia.

  • SamuelSantiago
    SamuelSantiago Posts: 6 ✭✭
    edited September 7

    Hello TeamViewer team.

    I'm Brazilian. I live in Brazil.

    I am a TeamViewer user.

    I haven't found another app with the same quality as Teamviewer. I am in need of a person to remotely handle my mobile phone. I am recently in need of a trader to pass on the learning so I can trade the financial market. He is having trouble downloading and accessing my mobile phone. He needs to access my mobile phone through his mobile phone. My mobile phone and his mobile phone are with Android OS. I am sending here the image showing what appears to him when he tries to download Teamviewer to access my mobile phone. He is Russian and he lives in Russia. My mobile phone is in the Brazilian language because I am in Brazil. He has the Russian language on his mobile phone because he is in Russia. He informed me that in Russia there is a restriction for some applications not to be downloaded normally. That restriction is due to Russia creating a war against Ukraine. Not just in Russia, it has the problem. The problem is possible in other countries.

    What is the best alternative for him to download the TeamViewer application?

    Thanks.