How do I transfer Company Administrator to another user?

I have somehow ended up with my personal email address being the Company Administrator, I would like to change this to a general email account, however, we I go to change my account role, I cannot change it from Company Administrator. Is this something that can be changed in the back end?

Also, when I try to submit a ticket, it throws me back to a page telling me I need to activate a licence. I have a Corporate licence activated already! Why can't I submit a ticket!?

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You should be able to open a ticket via this link:

📩 Open a ticket

/JeanK

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Thank Jean, must have been some delay in my profile updating to link the licence.

Hello Jean,

What isn't made clear is that you can not change your own permissions down, which makes sense in hindsight...

Now how do I actually access the ticket creation page?

Thank you,

You're welcome, @OBiggs 🙂

You should be able to open a ticket via this link:

📩 Open a ticket

/JeanK

Hello @OBiggs,

That is correct. If you are the only administrator, you cannot remove the administrator permissions of your account.

Here are the steps to follow:

Create a TeamViewer account with your general corporate e-mail
Add this user to your company profile
Give this user the administrator permission
Set your user as a member (same process as in step 3)

Let me know if this could help!

/JeanK

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