I have one computer that my colleagues need to connect to that will randomly not complete a connection. For example I am connected right now but my co-worker can not. On occasion I can not connect while a coworker can. Incredibly frustrating. The computer is a valuable part of our supporting customers.
Although this is a common way to "fix" the problem. In this case a restart of the TeamViewer service does not help.
Yes, restarted on both ends. I literally have hundreds of computers I can connect to at any given moment but this one will randomly refuse connection and it is not just from my side. I have colleagues who can not connect either.
I did a complete uninstall, including the registry clean up. (BTW, There was nothing in the "WOW6432Node" for TeamViewer.) Restarted the computer and then installed using a new install package from the TeamViewer website. I am still having the same random connection issues. I connected for an hour or so then disconnected. The I tried connecting again and got the same failure to connect.
I tested the internet connection by send a continuous ping to OpenDns at [removed per Community Guidelines] and had no issues. I also did the same thing to teamviewer.com. The results were the same. No issues at all.
I'd like to find a solution to this problem. Are you still investigating?
Hello @P_Crosby,
Sorry for the late reply.
It looks like a bug that needs to be closely looked at.
Would you mind opening a ticket and attaching the log files to it?
Our engineers will be able to investigate the issue.
/JeanK
I recommend restarting the TeamViewer service on your computer.
If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.
We explain how to proceed right here:
Did you restart the TeamViewer service on both ends (local and remote computer)?
In this case, you could try a full uninstallation of the software by deleting the registry entries on this device:
And reinstall TeamViewer with a new package from our website:
Let me know if this fixed the issue.
This is very odd. Did you do some test to make sure the internet connection is stable on this computer?
