Why can't I connect

SJGEE
SJGEE Posts: 1
in General questions

Teamviewer version 15.30.3. When I try to connect I get the message that You are currently offline. Please check your Internet connection.

The internet connection is fine and I was able to connect readily yesterday. I'm running Windows 10 Pro.

Thanks!

Best Answer

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍
    Answer ✓

    Hello @SJGEE,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Hope this fixes it.

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍
    Answer ✓

    Hello @SJGEE,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Hope this fixes it.

    /JeanK

    Community Manager

  • BrianHo
    BrianHo Posts: 16

    Hi,

    Some remote clients would not connect but it is online to TeamViewer console. When we tried to connect, the lower right-hand corner shows connecting then stopped. Stop and restart TeamViewer service on the remote client via RDP would not help TeamViewer to connect. Any suggestions?

    Screenshot 2022-08-15 205556.jpg

    Brian.

Trustpilot

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