PROBLEMS WITH CONNECTING

MIXFOT · 2022-06-08T12:22:32+00:00

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Hello

I'm having some problems with my account and I need your help. I'm trying to connect with someone else and after a few seconds it disconnects me without me doing anything. I cannot submit a ticket to ask and resolve my problem, it doesn't let me and I don't know why. When I go to manage subcriptions I see that what I have now is active.

I searched and I saw that in order to submit a ticket you have to have a valid teamviewer license. Do I have to do anything else? Since my subscription is active my licence has to be valid right? I have made the payment a month ago. Also do I have to activate any license? I haven't received any emails about that.

Also I need to say that I didn't have this problem before, it only came up this week. The subscription period was from early May this year to early May next year, so I really don't why it was normally working until now(for a whole month) and it suddenly stopped. Can you please tell me what is the problem and what I can do to fix this? Because I really need the teamviewer connection.

Thank you

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Natascha

Hi @MIXFOT

Thank you for your detailed post and welcome to our Community 😊

After the purchase of a new license, you will receive an email with an activation link. You need to follow this link in order to activate your license. Can you please browse your email inbox again for Your TeamViewer license activation? (Please check also your spam/junk folder)

As soon as you found the email, I kindly invite you to follow the steps that are described in our license activation guide:

👉 Activate your Remote Access license

Please let me know in case you have any further questions. I hope this helps you activate and finally use your license properly 👍

Looking forward to your reply.

All the best,

Natascha 🙋‍♀️

MIXFOT

Hello and thank you for your response. Unfortunately there are still problems. I found the email fot activating the license but when i click activate and log in the following message pops up

"A Remote Access license can only be activated on an account without any other license. As your account has already another license assigned, please use another account for the license activation."

Do you know what I can do now?

And I still do not have access to submit a ticket.

Natascha

Thank you @MIXFOT for your fast reply 😊

Would you mind to please sending me the email address you want to activate the license on in a private message so that my colleagues might check what happened here?

Looking forward to your message and wishing you a great day.

🙋‍♀️

Natascha

Thanks for sending your email address over 👍

My colleagues could help a bit and checked what happened. Can you please try again activating your license by clicking on the activation link in the above-mentioned email? It should work now.

Please let me know as soon as everything is set up so that you can work with it 😊

Looking forward to your answer and wish you a great weekend.

All the best,

Natascha 🙋‍♀️