Only 1 machine is prompting for confirmation, other do not

DirkMe

I use TeamViewer to access my work computer. I have 3 machines at home that I use to access my work computer at different times. 2 of the machines access with no confirmation required on the work computer. However, 1 always causes a prompt at the remote computer. All are entered in my contacts in in my TeamViewer account and and I log into my account on the machines before connecting. I have my user set for easy access on my remote work computer.

Is there anything on the local machines that affects is easy access works? I have never had to do anything locally for it to work.

I hope that all makes sense. Any help would be appreciated!

JenW

Hello @DirkMe,

Thank you for joining our Community! 🥳

If you set up Easy Access to your work computer and make sure that you are logged in to your user account, I suppose that a specific option has been configured on the affected device.

Could you please check the settings shown below of the device from which the connection requires confirmation?

You need to click on the Settings wheel ⚙ (on the top-right corner of the TeamViewer app) then:

Once Full Access is selected, you can click on OK and try the connection again.

If the issue still persists, please come back to me 🙂

All the best,

Jennifer