Rate support

Emmettf · 2022-06-16T12:38:00+00:00

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Hi, does anyone know if it's possible for a customer who I helped to be able to rate the quality of the help provided? Like when I disconnect a pop-up appears where the customer can choose from between 1 and 5 start and leave a comment. Thanks.

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JoshP

Hello @Emmettf

Thanks for the clarifications - I can see how switching your method of operation to a different module could be a bit cumbersome with that many clients!

I am happy to forward the suggestion internally; i would also recommend, however, you post the idea in our Ideas Hub, so other users can also vote on the idea - Our Ideas Hub is actively used to gather and monitor such ideas that can help us improve TeamViewer overall.

Thanks in advance, and have a great rest of your week!

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JoshP

Hello @Emmettf

Thanks for the clarifications - I can see how switching your method of operation to a different module could be a bit cumbersome with that many clients!

Thanks in advance, and have a great rest of your week!

JoshP

Hello @Emmettf

Thanks for your post!

Great news! With a custom QuickSupport module, you do have the option to show a customer satisfaction survey!

In order to utilize this, Automatically add users to a group in your Contacts list must be checked.

If unchecked, the option will disappear:

Here is a gif showing how to create your own:

And here are the instructions!

https://community.teamviewer.com/English/kb/articles/8627-create-quicksupport-module-video-tutorial#recap-of-the-steps-shown-in-the-video%3A

I hope this helps! Have a great rest of your week and let us know if you have any other questions!

Emmettf

Hi @JoshP,

thanks a million for your answer. I use Teamviewer at the moment with my customers saved as contacts. I have about 700. This is exactly what I need but it would be impossible for me to switch to quicksupport (my customerts are also not very knowlegeable in computers). Would it be possible to pass this on as a suggestion for using in the full client version with contacts?. Thanks again!