Login Teamviewer failed with error related to the single-sign on

Minh810

Minh810 Posts: 1

June 2022 edited June 2022 in General questions

Hello,

We have Vigilant's licensed for Teamviewer and using it as normal, but today we're unable to login to Teamviewer, it was requested via Okta login. Do you have any experience with this change? How to disable this single sign-on when my Administrator account is also not allowed to access.

After signing in with OKTA, we got this message and were not allowed to login Teamview

My account for TeamViewer Administrators is also not allowed to login

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Answers

ThomasLaland Posts: 1

July 2022

I also have this issue. Has it been solved?

0
JeanK Posts: 7,025 Community Manager 🌍

July 2022

Hello @ThomasLaland and @Minh810,
Welcome to the TeamViewer Community!
I recommend opening a ticket and attaching the log files to it.
Our engineers will be able to have a closer look at the issue.
➜ How to submit a ticket
➜ How to find your log files
/JeanK

Community Manager
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