Where are Invoices saved?

IslandClubAlex

I have a free account and only use Teamviewer for personal use. I received a letter from Creditreform claiming I was sent to collections for "outstanding receivables". My account shows as "Free" and I have never received an invoice in email, in mail, I've never bought anything, signed up for a trial, nothing. I think this is a scam, but want to be sure.

One of the very last lines of the letter says "You can also transfer money directly to TeamViewer. You will find the payment details on the original invoice. If you choose this way, please inform us, including proof of payment."

There is no reference to what account, email, nothing - just "invoice R01*****6"

Akiho

Hi @IslandClubAlex,

Thank you for reaching out to the Community!

In this case, I would recommend contacting our customer support team directly.

☎Make a call

💡On the phone support, please provide the invoice number (invoice R01*******) to our customer support team.

Hope this would be helpful.

Best,

Akiho

📌Please note that we are unable to discuss licensing, invoicing, or cancellation issues publicly in the Community, as private information is involved in those topics.