Team Viewer Management Console - Device Alias

CMartinQT

Does anyone know how to force TeamViewer Management console to query all devices joined to a company account? We frequently rename devices but the alias tied to the TeamViewer-ID never updates. This makes it difficult to reach out to devices when the user is not available.

Thank you for any advice.

JeanK

Hello @CMartinQT,

Welcome to the TeamViewer Community!

Have you tried to apply the alias from the TeamViewer client itself?

Maybe the synchronization works better from there in your case.

Let me know if this fixed the issue.

/JeanK

CMartinQT

I opened a ticket with Support. Support informed me that the Management console does not query the devices.

We use AutoPilot from Microsoft Endpoint Manager (AKA Intune) to deploy PCs in the company and TeamViewer is part of the image being deployed. Part of the deployment process is to rename the PC and join it to the domain. There are times that TeamViewer is configured\ran before the windows device is renamed so it is registered (aka assigned) to our company account with a windows default name like DESKTOP-1MRNKN3 (the suffix is made up and not one of our devices). This default name is what show as the alias in the Management Console. To update this alias in the Console you have to know either the old alias (the default name) or the TeamViewer ID. As an alternative you can run the following command on the PCs once you identify them:

"C:\Program Files (x86)\TeamViewer\TeamViewer.exe" assign --api-token XXXXXXX-XXXXXXXXXXXXX --alias %computername% --group-id gXXXXXXXX --grant-easy-access --reassign

I am looking to create a Proactive Remediation from Microsoft Intune to look for a TeamView alias that begins with "DESKTOP" and then run the command above to update the alias with the proper value.

Thanks for your input.

JeanK

Hi @CMartinQT,

Thanks a lot for sharing the conversation you had with Support.

Creating a Proactive Remediation from Intune that would clean up and update the alias sounds like a clever idea.

I am curious if you will find a way to solve this! Please keep me posted.

/JeanK