From version 15 (mac) I'm unable to connect to my elderly aunt in Europe (version 14 windows)
My name is Dan (Australia), my aunt is 74 years old and lives in England, she has been asking my help for her laptop and we used to connect via teamviewer.
I would log on and control it remotely to solve any issues she had. This is just for personal use.
Teamviewer won't let us connect anymore. I'm on the latest Mac version 15 and she is on Windows version 14. It keeps telling me that I cannot connect to an older version.
She has now tried 82 times (this is the number of times she has downloaded the windows Teamviewer file) but it just won't let her update to version 15. Is there a way I can connect? We have been trying for weeks and I'm not sure how I can help unless I fly to England (which is a long was from Australia). Can anyone offer any advice? Thanks in advance!