Team Viewer Quick Support does not work on new android devices. Help!

S4r4h · 2022-07-13T13:49:26+00:00

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Hi, i normally use teamviewer to connect to android devices via quick support for tech support...

Since a few weeks we expierence problems with new android devices:

I can connect normally and i see the homescreen, but as soon as i open any app the screen goes black (on my pc, on the device you see all normal). And so i cant do anything except opening apps.

I have not figured out how to solve this and i cant find similar entrys on google.

I am also not sure if this is "repairable" by teamviewer or if its a problem with new security options for android.

Any suggestions? Do you have similar experiences?

The version i testet last was a Samsung SM-A326B running android 12.

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JeanK

Hello @S4r4h,

Great to see you posting for the first time!

Thank you for reporting this issue.

Could you give us the full list of the devices impacted by the issue?

This would help us to investigate.

/JeanK

LarryMack

I have found the new update to Quick support will not work with any new versions of Android boxes. It will still work fine with Android 9 but not with 10,11 or12. I have tried installing the new version on friend's devices. QS will install on Android boxes above 9 but will not open. The old version worked fine. It's just the new version that does not.
Thank you

Marva

I agree with this…..has anyone found a solution?

Kelly_W

We are having the same issue as this and it's making it difficult to support our end users on the devices. If someone has a solution, please be kind and share the solution.