Team-Viewer keep asking for license but I'm a commercial user

yanivg · 2022-07-19T09:07:16+00:00

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Hi,

I'm unable to connect my Hosts anymore and out of a sudden.

getting this message, all used to be working without any issue:

"a connection could not be established, it seems there might be a licensing problem, with your connection partner. connection to this device requires a valid team viewer license for you or your connection partner"

why am I blocked suddenly?

Tnx

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Accepted answers

Justin

Hi @yanivg,

If you purchased a license in the past, please go ahead and activate your license by following this guide: Activate your business license

Do you no longer have your activation link? Please go ahead and send me your e-mail address used for the purchase via private message.

However, if you didn't purchase a license, you are most likely getting that message due to being flagged for commercial use. Please request your reset here: Reset Management

Please let me know if you need further help.

Best,

Justin

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Justin

Hi @yanivg,

Welcome to the TeamViewer Community! 🙂

Please make sure that both devices have the latest TeamViewer version installed, you can find that here: Download TeamViewer

Let me know if that solved your issue.

Best,

Justin

yanivg

hi Justin,

Thank you for your reply, I have tested another host which has latest team-viewer version.

This time I was able to connect, however once I tried to connect I got a message saying:

"it seems there might be a licensing problem with your connection partner. connecting to this device requires a valid TeamViewer license for your of your connection partner"

After this message the connection was established for about 1 minuet and then got disconnected.

Trying to connect again to the same host showing this:

"Connection blocked after timeout.

your license limits the maximum session duration to a partner, immediate reconnect are blocked.

please try again or upgrade your license.

Connection to this partner will be blocked until 13:31"

This seems to me like a licensing issue although I'm a commercial user and all was working for me until recently.

is there a way to revert this to be as it was?

Justin

Hi @yanivg,

Are you logged into your account, meaning does it show that your license is activated on your account?

Please get back to me, so we can solve your issue.

Best,

Justin

yanivg

Hi @Justin yes i'm logged to my account,

I'm not sure how to check if my license is activated, can you guide me?

yanivg

Through the software i can see that I have free license:

yanivg

Tnx @Justin I requested a reset

Yaniv

Justin

Hi @yanivg,

If you purchased a license in the past, please go ahead and activate your license by following this guide: Activate your business license

Do you no longer have your activation link? Please go ahead and send me your e-mail address used for the purchase via private message.

However, if you didn't purchase a license, you are most likely getting that message due to being flagged for commercial use. Please request your reset here: Reset Management

Please let me know if you need further help.

Best,

Justin