Are QuickSupport sessions recorded on IOS devices?

FrancisFM

I shared my IPhone screen with tech support and I wanted to know if the session was recorded somewhere so I can watch it again, or if you save the sessions in some kind of cloud to be able to download it.

JenW

Hi @FrancisFM,

Welcome to our Community! 🥳

Even if you activate the screen recording from the iOS device, the session will not be saved anywhere: neither on your device nor the cloud. 

Indeed, you need to record the screen only so that the technical support can see it. Otherwise, screen sharing via TeamViewer is not possible, on iOS devices. 

Feel free to come back to me for further information 🙂

Best,

Jennifer