File Transfer

cgstv0622 · 2022-07-27T12:56:55+00:00

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I am trying to use TV File Transfer to move files from a portable external drive on one PC to another PC with the same type of portable external drive. Both portable drives are formatted ex-FAT.

However, I keep getting an error "No description could be retrieved". This happens for any and every type of file or folder.

Could this be an issue with way the portable drives are formatted?

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Accepted answers

Justin

Hi @cgstv0622,

Please update to the latest TeamViewer version, as we did fix some issues regarding the file transfer.

Let me know if that solves your issue.

Best,

Justin

All comments

cgstv0622

Thanks Justin. I checked: Team Viewer on one PC says "up to date" on Version 15.32.3 (64 bit), the other required an update. The transfer now works! Simple but brilliant!

I thought these were prompting for updates when available but obviously, the one PC was not doing that. Is there a way to set that up for someone like me using the free version?

BTW this community site is just terrific; your all responses are so fast and helpful!

Justin

Hello @cgstv0622,

Most of the time, the simplest solutions are always the best! 🌞

You sure can! Navigate to your TeamViewer options on the top right (Gear icon ⚙️) → Advanced → Install new versions automatically

Below you can find a visual explanation 👇🏻

Don't hesitate to reach out to us anytime. 🙂

Best,

Justin

cgstv0622

Thanks Justin. I did have this set but caught out because the minimum time between update checks in one week. I may have manually checked for an update on one PC, but not the other during one of those weeks when no check was being made on the either.

Best.

Justin

Hi @cgstv0622,

Please update to the latest TeamViewer version, as we did fix some issues regarding the file transfer.

Let me know if that solves your issue.

Best,

Justin