Outlook 365 server connection error

Samuel_FT
Samuel_FT Posts: 5
edited July 2022 in servicecamp support

I get the error Incoming connection failed with the following error:

LOGIN failed.

Not connected. No email resource at: {outlook.office365.com:993/imap/ssl/novalidate-cert}INBOX

can anybody help me ??


Regards

Samuel

Answers

  • TekSAvy
    TekSAvy Posts: 1

    having same issue

  • Samuel_FT
    Samuel_FT Posts: 5

    I put a ticket and they told me that by appearing the platform is having an incident

  • Samuel_FT
    Samuel_FT Posts: 5


  • Samuel_FT
    Samuel_FT Posts: 5

    I am very disappointed in the servicecamp tool, the support is also very poor, I will demand that they return the money for the licenses

  • I am also getting the same error over the weekend


    Incoming connection failed with the following error:

    LOGIN failed.

    Not connected. No email resource at: {outlook.office365.com:993/imap/ssl/novalidate-cert}INBOX

  • Stockwells
    Stockwells Posts: 2
    edited August 2022

    I was able to get this to work by following this - vanbrenk.blogspot.com/2019/04/enable-basic-authentication-for-one.html, created a standalone policy and putting the email address in question into it, enabling AllowBasicAuthSmtp:$True and AllowBasicAuthImap:$True, excluding the email address from MFA and creating an app specific password for the same email address that is simple no special characters. 

  • This will stop working after the 1/10 2022 when MS is turning of Basic Auth

  • i had open a ticket with support but they can't help and stop reply...