Hi @FrancineP,
Welcome to the TeamViewer Community! 🥳
In order to better assist you, could you please give me more details about your situation?
Do you have the correct ID and password of the remote device? Is there any error message when you try to connect to it?
💡 Also, please check if the latest TeamViewer version is installed on both sides of the connection.
We will await your reply and wish you a nice day,
Jennifer
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…
