Remote connection will not stay connected

DiyTcells

Hi all. Every time I connect with my own personal MacBook to my office windows computer via Remote Control, the connection is transient and immediately becomes disconnected after ~15s. Both TeamViewer on my MacBook and my office computer are updated. I have checked the firewall on my office computer, the computer I am trying to control, and all teamviewer connections are allowed. This is a new problem and the connection was working really well last week.

any help will be appreciated.

JenW

Hi @DiyTcells,

Welcome to the TeamViewer Community! 🌍

Did you have any messages that appeared before or after the disconnection?

💡 Tip of the day: To ensure that you have the latest version installed on both sides of the connection, you can enable auto-update for TeamViewer.

We will await your reply,

Best,

Jen

DiyTcells

@JenW I do have the latest version installed on each computer. There are no messages before connecting. However, the connection is established and is immediately disconnected within a few seconds. The status message at the bottom of the window says: The session with [Computer Name] is finished. (0.01)

JenW

Hi @DiyTcells,

Thank you for your reply and the details provided.

In that case, I would assume that you are using TeamViewer for Commercial Use as you are connecting from your personal MacBook to your office computer.

As explained in our Blog's post, any connection from your personal device to the office device is qualified as Commercial Use, as per these examples:

We recommend you to contact our Sales department to explain your use case and check which license would correspond to your needs.

We remain available if you need further assistance,

Best,

Jen