Can't get QuickSupport to work at a customer's site

DFWKen · 2022-08-02T23:19:19+00:00

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I don't know, it may be EVERY customers' sites, but this is my first problem.

I've been rocking along with TeamViewer for years. I am a paying subscriber. I distribute QuickSupport to my customers so I can quickly and efficiently help them with my support.

But today, when I tried to connect to one user, it said that the remote QuickSupport was not compatible (or something like that). It worked as usual just last month!

So I sent a link for them to upload from my copy of QuickSupport. Same thing. Could not connect.

So I sent a link from the current QuickSupport to them. They downloaded and launched it. But I still can't connect. This time, it says,

There shouldn't be any licensing problem. I am a paid-up member and simply distributed QuickSupport so I can help my customer as I always have done.

Please help. My customer needs me.

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Akiho

Hi @DFWKen,

Thank you for reaching out to the Community😊

To begin with, could you please double-check if you are signing with the licensed TeamViewer account?

If the issue persists, would you mind trying to restart the TeamViewer service and see if it works?

To restart the TeamViewer service, please check the procedure in the video below👇👇

Hope this helps!

Akiho