Touch screen remote operations mobiles
Dear Teamviewer
I frequently need to help my 93 year old mum use her smart phone.
I have been using your excellent quick support TeamViewer remote control for several years, but recently it will not let me interact directly with her screen. It shows me, and her, a blue finger wherever I move it to, but she then has to touch the screen where I try to show her with the pointing blue cursor. It's far from ideal.
What am I doing differently or why can I not move around for her the way I used to? Screenshot attached of settings showing touch mode selected.
Thank you for your help
Sara
0
