Data Usage per day/month

OngoPH
OngoPH Posts: 19
in General questions

Hi @JeanK,

Good Day!

Why does Team Viewer data usage go up in this latest update?

We are monitoring our devices/units using Team Viewer for almost a year but we did not encounter high data usage before, Then now the consumption of the latest updated 15.32.125v is too high within a day and our devices/units are out of data because Team Viewer Host already used up the data of our devices/units.

Please see the picture below.

Looking forward to hear from your team soon.

Thank you.


image.png


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Comments

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @OngoPH and welcome back!

    That is an interesting case. Our support engineers are the best-positioned people to have a look at this.

    I recommend opening a ticket and attaching the log files to it.

    ➜ How to submit a ticket

    ➜ How to find your log files

    Feel free to share the outcome of their investigation here, so we can all benefit from it!

    /JeanK

    Community Manager

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